A friend drew my attention to this and I think it's really cool- The Cisco Technical Support mobile application, it provides access to Cisco's rich technical support content right from your BlackBerry smartphone. But it's only available on BlackBerry 10. This app was released 20/02/2013 and has the following features:
1) Manage Cases (requires valid support contract)
2) Access to all your open Cisco service requests
3)Click to connect with your TAC Engineer directly via phone or email
4) Add notes & photos to your support case
5) Access to all case notes and a summary of attached files
6)Send a request for status update, or to close your case
7)Access to all RMAs (Return Material Authorization) associated with your support cases
8) Track replacement RMA parts
9) Click to call the on-site contact and field engineers via phone for related RMAs
If you want to learn more about a Cisco Support Contract and the benefits of having one, just click on this link http://www.cisco.com/web/help/reg/ben/sc_ben.html
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